1. Introduction

At SkillPath Solutions Limited (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights. By booking a course or using our services, you agree to the terms of this policy.

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2. What Information We Collect

When you book a course or interact with us, we may collect:

• Your full legal name (as shown on official ID)

• Date of birth and gender (required for City & Guilds registration and reporting)

• Unique Learner Number (ULN), if applicable

• Contact details (email address, phone number, residential/postal address)

• Employer/sponsor details (if applicable)

• Payment and billing information

• Copies of identification (e.g. passport, driving licence)

• Learning records, assessment results, and certificates

• Information about any additional learning needs or reasonable adjustments you request

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3. How We Use Your Information

We process your personal data to:

• Register you with awarding organisations such as City & Guilds

• Deliver training, assessments, and certification

• Communicate with you about your course, results, and progression

• Issue certificates and course materials

• Meet our legal and regulatory obligations

• Handle payments, invoices, and financial records

• Monitor quality assurance and meet audit requirements

• Respond to complaints, appeals, or safeguarding concerns

We will never sell your personal information or use it for marketing without your consent.

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4. Who We Share Your Information With

We may share your information with:

• Awarding organisations (e.g. City & Guilds, ILM) for registration and certification

• Regulators and funding bodies (e.g. ESFA, Ofqual, ICO) where required by law

• Employers or sponsors (where they are funding your training)

• Trusted third-party service providers (such as IT, exam hosting, and payment services) who support our operations

All third parties are required to keep your data secure and use it only for the purposes we specify.

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5. How We Store and Protect Your Data

• Paper records are stored securely in locked cabinets.

• Digital records are held on password-protected systems.

• Data is kept only as long as necessary, typically 7 years after course completion, in line with our Record Retention and Document Control Policy.

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6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data (where legally possible)

• Restrict or object to how we use your data

• Request a copy of your data in a portable format

• Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data rights are not being respected

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7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Data Protection Officer

SkillPath Solutions Limited

135–137 High Street,

Chipping Ongar, Essex, CM5 9JA

Email: info@skillpathsolutions.co.uk

Phone: 0800 464 0047

1. Accuracy of Information

• All details you provide (including full legal name, date of birth, contact details, and Unique Learner Number where applicable) must be accurate and match your official identification documents.

• Providing false or incomplete information may result in your registration being cancelled.

2. Identification Requirements

• You must bring valid original photographic identification (e.g. passport, driving licence) to the assessment.

• Entry will be refused if acceptable ID is not presented, and course fees may be forfeited.

• You must also provide the ID document number and expiry date when booking.

3. Course Delivery

• SkillPath Solutions will deliver the selected City & Guilds qualification (e.g. 18th Edition BS 7671:2018 – 2382-22) on the dates chosen at booking.

• Training and assessment will be delivered in person at the centre unless otherwise specified.

4. Learning Materials

• For the 2382 qualification, you must have a current copy of the IET Wiring Regulations (Brown Book) and the On-Site Guide.

• You may purchase these from us at booking or bring your own clean, unmarked copies on the day. Books must be the correct edition in line with City & Guilds exam regulations.

5. Assessment Outcomes

• We will provide all necessary training to prepare you for the assessment.

• Successful completion of the course and assessment is not guaranteed; outcomes depend on your individual performance.

• Any resits will be charged at the current rate.

6. Reasonable Adjustments & Special Considerations

• If you have additional learning needs, disabilities, or require reasonable adjustments, you must notify us at the time of booking (or as early as possible).

• Supporting evidence may be requested. All approved adjustments will be recorded in line with City & Guilds requirements.

7. Cancellations & Transfers

• Our Centre Cancellation & Transfer Policy applies to all bookings.

• You may request a cancellation or transfer in line with the deadlines and conditions set out in that policy.

• Non-attendance without notice will normally result in forfeiture of fees.

8. Fees & Payment

• Course fees must be paid in full at the time of booking unless otherwise agreed.

• Fees for optional learning materials are charged separately.

• A booking is only confirmed once full payment has been received.

9. Data Protection & Privacy

• Your personal data will be collected and processed in line with our Privacy Policy and our Data Protection & Confidentiality Policy, and in compliance with UK GDPR and the Data Protection Act 2018.

• Data may be shared with awarding bodies (e.g. City & Guilds), regulators, and funding agencies for registration, certification, audit, and quality assurance purposes.

• By booking, you consent to your data being used for these purposes.

10. Complaints & Appeals

• If you are dissatisfied with any aspect of your course or wish to appeal an assessment decision, you should follow our Complaints & Appeals Policy.

• Where issues cannot be resolved internally, learners may escalate appeals to City & Guilds.